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Winning & Running Successful Agency Projects

March 27, 2019
09:00 - 17:00

The Regent at The Wilde, Iconic Offices
53 Merrion Square
Dublin, D02 PR63 Ireland

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Member cost: €195
Non-member cost: 295

Successful client relationships lead to happy clients, more referrals and better business. 

Aimed at agency owners and senior executives, client-facing designers and account managers, this practical, one-day workshop focuses on the challenges of providing excellent client services and creating sustainable, profitable client relationships.

The workshop will also cover how to harness your power and influence to attract new clients and maintain strong client collaboration.

What does the course cover:

  • Building client loyalty, repeat business and referrals through excellent client services
  • The power of influence
  • Commercially scoping projects with your clients and stakeholders
  • Pricing and negotiation for more profitable projects
  • Proposal and pitching best practice

Workshop dates:

Wednesday 27th March from 9am-5pm


  • €195 for Members
  • €295 for Non-Members

Who should attend?

  • Design Business owners
  • Senior designers working in agencies
  • In-House Designers
  • Client-Facing Designers
  • Account Managers
  • Design Managers – anyone leading or managing a creative team
  • And anyone else who wants to be more successful in business!

Feedback from previous participants:

“One of the best and most relevant courses I’ve ever attended”
“I picked up excellent practical tips that can be used in client situations”

“Already called a few clients and got an amazingly enthusiastic response from all”

“Really valuable and will benefit my business hugely”

About the Trainer

Derek Howard is the founder and CEO of ‘The Customer’. He works with ambitious leaders and their teams to significantly grow their businesses with a combined focus on their customers and their people. He’s passionate about helping people to build stronger customer relationships, win more business and increase team engagement. Always with a focus on excellent service and strong commercial results.

Derek has over 20 years’ experience working as a sales and marketing consultant and an executive coach. He has developed and delivered training programmes and coaching throughout Europe on all aspects of selling, pitching, fee negotiation, relationship building, networking, client feedback and key account management. He also coaches and advises senior executives and their teams on their business growth, people engagement, talent development and communication strategies.

Design Enterprise Skillnet training focuses on helping designers and creatives in their careers and their business to up-skill their teams, and attract and service clients in a rapidly changing commercial landscape.  Visit here for more upcoming events & workshops for 2019.

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