What it’s about:
The world of services is rapidly shifting with the rising complexity and connectedness of networks, new business models, and expanding expectations. In this world, it’s not just digital that needs a lean, agile approach. The rest of service delivery, from orchestrating touch points to organisational change needs to come along too. Whether you are in consumer or enterprise contexts, lean service design works to meet those rising demands and expectations for a better experience for your customer, client, citizen, employee, or enterprise. This way of working supports both organisations and individual innovators as we pursue our ultimate goal: to solve business and social problems that embrace human needs and create new value.
In this 2-day workshop, veteran product designer and award-winning author Jeff Gothelf will cover topics such as:
What does Lean Service Design mean?
A practice that integrates design thinking, core agile principles, and lean startup principles that is used by a cross-functional team of designers, developers, and product managers to bring the true nature of the work to light faster, with less emphasis on deliverables and greater focus on the actual experience being designed.
Time & Duration:
June 13th and 14th 2019
Who should attend:
Or anyone looking to upskill in UX Design!
Lean service design offers a way for teams to work at a pace that syncs with digital agility, even when you’re in the messy world of physical spaces, people-powered services, and interactions that require more than a chat bot or app. Building on the proven track record of Lean UX, lean service design offers a framework and tools for modern service innovation.
Book Your Place Below.
About the Trainers
Co-author of the award-winning Lean UX book, Harvard Business Press book Sense & Respond, the wildly popular Lean Vs Agile Vs Design Thinking book as well as a veteran product designer, team leader and coach, Jeff Gothelf is uniquely qualified to bring the ideas of product discovery, business agility and digital transformation to your teams.
He believes too much time and money is wasted on ideas that don’t work. The world, driven by technology, is changing too fast for us to reliably predict what will work. Today’s leaders must inspire and collaborate, not micromanage, to drive agility and innovation in their orgs. He believes humility and learning are in short supply. To improve that, he teaches executives and teams — through advising, workshops, keynotes, coaching & books — to focus on their customers, learn from mistakes and create an agile culture that continuously improves their products and services and the way they work.
“A terrific storyteller, Jeff Gothelf uses his gift to share big, complex ideas in simple, accessible ways. We all came away with something that we could immediately implement to improve our work practices; and something we can’t wait to tell to people we meet.” – Julian Hirst, Director of International Development, Native Design.
Jess McMullin is the founder of Situ Strategy, a human-centred management consultancy, and the Centre for Citizen Experience, an action, education, and advocacy firm that helps government work better for people. At the heart of his work, he partners with leaders and teams to create the capability and cultures needed to tackle complex adaptive challenges.